Exploring the Relationship Between Employee Engagement and Service Quality On Performance in Luxury Hotels in South India

Abstract

The primary focus of this research is to investigate and understand the relationships between employee engagement, service quality and performance in luxury hotels in South India. The methodology employed in this research utilized a sample of 350 respondents from different luxury hotels. Quantitative research methods were utilized in this study. The target population of this research was essentially the customers and employees of the luxury hotels of South India. Correlation Regression analysis was also used in this research. The findings of this research suggest that employee engagement and the quality of services offered have a significant positive effect on luxury hotel industries in South India. The practical implications suggest that investments in employee engagement initiatives directly impact service quality and set a chain reaction that positively influences the performance in motion. The originality and the value this research findings can offer are the actionable insights to enhance employee engagement strategies, improve service quality, and optimize performance in the Southern city luxury hotels.