Case management technology: the best practices
DOI:
https://doi.org/10.16926/p.2020.29.11Słowa kluczowe:
zarządzanie przypadkiem, usługi społeczne, klientAbstrakt
The article discusses the essential characteristics of case management technology, which includes the provision of services to the client through its support through communication and the search for available resources to achieve high-quality and cost-effective results. The contents of social services aimed at social prevention, social support and social services for clients have been disclosed. Case management models are described: universal brokerage model; intensive intervention model, clinical model of case management. Examples are given of their successful practices in the use of case management technology in different countries of the world.
Bibliografia
Unique Case Management Models, https://www.socialsolu¬tions.com/¬blog/-unique-case-management-models/ [access 08.12.2020].
Basova I., Internally Displaced Persons and Their Legal Status: The Ukrainian Context, https://www.juridicainternational.eu/index.php?id=15702 [access 08.12.2020].
Bevz G., Vizhanska T., Dovganiuk A., etc, I am... Happiness! A child in edu-cational space: a method of case management: a benefit. [under the general edition G. M. Bevz], PE Ivanyuk V.P., Volodymyr-Volynskyy 2016.
Boyko A., Implementation of the principle of enpowerment as a guarantee of the effectiveness of social services, https://www.researchgate.net/publica¬tion /305650475_Realizacia_principu_nasnazenna_ak_zaporu¬ka_efektiv-nosti_socialnih_poslug [access 08.12.2020].
Case management – an efficient and effective method of working with employment clients, https://mik.dcz.gov.ua/novyna/keys-menedzhment-efektyv¬nyy-ta-diyevyy-metod-roboty-z-kliyentamy-sluzhby-zaynyatosti [access 08.12.2020].
Case management in social work at the local level. A handbook for health, education and social workers. United Nations Children’s Fund (UNICEF) in Kazakhstan, Astana 2012.
Case management, https://qala-project-2.gitbook.io/robota-z-kl-ntami-pos-bnik/-do¬datki/1.-keis-menedzhment [access 08.12.2020].
Effectiveness of Different Models of Case Management for Substance-Abusing Populations, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1986794/ [access 08.12.2020].
Guiding Principles on Internal Displacement, https://www.un.org/rule-oflaw/files/guiding_principles[1].doc [access 08.12.2020].
Internally displaced persons case management: guidance, ed. by N. Husak, Kyiv 2015.
Kazmierczak T., Rymsza M., Case management as a formula for the coordina-tion of social services and other activities of public services – a case of professional and social activation of people with disabilities [in:] Pro-fessional social work. A new paradigm or an unfinished task?, ed. K. Pią-tek, K. Szymańska-Zybertowicz, Educational Publishing House „Akapit”, Toruń 2011.
Law of Ukraine «On social services». https://zakon.rada.gov.ua/laws/¬show/2671-19#Text [access 08.12.2020].
Mirowska M., Case management in the field of social work as an example of a modern model of student education and the transition from education to the labor market, [in:] Vocational guidance in the transition process, ed. W. Duda, J. Górna, M. Nowacka, Częstochowa 2017.
Mirowska M., Education management based on the case management: theory and practice: monograph, Talcom, Kyiv 2018.
Official website «Case Management Society of America», https://www.¬cmsa.¬org/ [access 08.12.2020].
On the internal and external situation of Ukraine in 2015. Information of the President of Ukraine to the Verkhovna Rada of Ukraine. https://zaxid.-net/pro_vnutrishnye_ta_zovnishnye_stanovishhe_ukrayini_v_2015_rots] [access 08.12.2020].
Report on the implementation of the in-depth study "Diagnosis of the needs of universities, students and graduates in the field of building lasting relationships university – student – graduate based on mutual exchange of knowledge and experience” under the innovative project „Model of lifelong learning based on a lasting relationship with the university: ideAGORA - graduates as the capital of the university ”Human Capital Operational Program, Warsaw 2013.
Savchuk A., Galai A., Case Management for internally displaced persons, http://ekmair.ukma.edu.ua/bitstream/handle/123456789/10815/Savchuk_Halai_Keis-menedzhment.pdf [access 08.12.2020].
Savchuk A., Sinitsyna K., Case management, “All-ukrainian Charitable Organization All-ukrainian Network PLH”, Kyiv 2013.
Smrokowska-Reichmann A., Case management – Case Management (CM) in social work, [in:] New directions and tendencies in the organization and management of social assistance, ed. by A. Skowrońska, Warsaw 2013.
Social work with the homeless in the Czech Republic. https://present5.¬com/so-cialnaya-rabota-s-bezdomnymi-v-chexii-cheshskie/ [access 08.12.2020].
Vitsukaeva K., Social support for the client: manual, Bukaiev Vadym Vikto-rovych Publishing House, Odessa 2017.
