The diagnosis of the use of social media in building an enterprise’s relationships with customers: Poland and the European Union


  • Katarzyna Żak Uniwersytet Ekonomiczny w Katowicach

Słowa kluczowe:

relacje z klientem, media społecznościowe, Polska, Unia Europejska


One of the key priorities of a modern enterprise that ensures a relatively sustainable competitive advantage in the market is building and maintaining stable relationships with its stakeholders, including customers. In this respect, an important role is played by modern information and communication technologies. The paper presents the diagnosis of the use of social media as one of the options that an enterprise has to build and maintain long-term relationships with its customers. The analysis, evaluation and conclusions from the study are based on selected data on the EU enterprises retrieved for the years 2012–2016 from the Eurostat database.